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The constant presence of people available to help. I guess we all felt very cared for. I did not see the Wikimania welcome team at the airport (I was there too early), but many commented on this and loved it. As for me, I remember that a few times, I was coughing as if I was going to die, and I was amazed to find next to me someone with a tea. I am not sure we will be able to do that again elsewhere (have this whole group of volunteers to help), but it sure felt like heaven. — Florence Devouard